HS2 News

New Commissioner Appointed to Review Construction Complaints

Posted on Jul 27th 2018 by HS2

The Department of Transport has appointed a new independent Construction Commissioner. The Construction Commissioner undertakes independent reviews of complaints related to construction received by HS2 Ltd.

Their role will be to provide independent, impartial decisions as well as advice on how to make a complaint and will build relationships across industry and community groups, local authorities, HS2 Ltd and contractors.

Sir Mark Worthington, the new Construction Commissioner, has more than 20 years of experience working with government.

We recently updated our guidance on how to make a complaint to HS2 Ltd. This can be found at this https://www.hs2.org.uk/how-to-complain.

For any urgent issues that may need to be quickly resolved, you can call our 24/7 Freephone Community Helpline on 08081 434 434.

More information about the appointment can be found at: https://www.gov.uk/government/news/sir-mark-worthington-appointed-as-independent-hs2-construction-commissioner

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On 23 February 2017, Phase One of HS2 (London to West Midlands) received Royal Assent. The Bill is now an Act of Parliament, and provides HS2 Ltd with the powers to construct, operate and maintain Phase One.

The following information and links are provided to assist residents affected by HS2.

The first part of the construction process (surveys, ground investigations, land clearance, archaeological works, new habitat creation and community engagement) will start from Spring 2017. The main construction works will begin in 2018 and the line is expected to come into use during 2026.

A Homeowner Payment (HOP) scheme is available to property owners in rural areas who live between 120 and 300 metres from the HS2 line wherever it is not in a deep tunnel. Eligible property owners can apply for £7,500, £15,000 or £22,500, depending on how close they live to the proposed line. For further details see the documents section below.

A Community and Environment Fund (CEF) and the Business and Local Economy Fund (BLEF) are also now open for bids. The CEF will help enhance community facilities, improve access to the countryside and conserve the natural environment, while the BLEF will support local economies in areas where businesses may experience disruption from the construction of HS2. For further details see the documents section below.


Key Contact Details

HS2 helpline: 020 7944 4908

Construction Commissioner, Gareth Epps complaints@hs2-cc.org.uk www.hs2-cc.org.uk

Residents’ Commissioner, Deborah Fazen residentscommissioner@hs2.org.uk www.gov.uk/government/collections/hs2-ltd-residents-commissioner

Documents

Homeowner Payment Scheme guidance and application form

Rural Supportzone Schemes guidance and application form

Route-wide Community Update

Royal Assent - Useful Information March 2017